Returns & Refunds
We want to make the return process clear and straightforward. Please contact TPH Supply before returning an item so our customer-service team can provide a return authorization number and return instructions.
Return Policy Summary
Return window: Returns can only be made within 30 days from the date of purchase.
Restocking charge: Please be aware that returned items are subject to a 20% restocking charge.
Return authorization: Contact customer service by email before returning an item to receive a return authorization number and information about the return process.
How to Request a Return
- Contact customer service. Email customerservice@tphsupply.com to request a return authorization number.
- Receive return instructions. Our customer-service team will provide information about the return process.
- Complete the return on time. The return must be made within 30 days from the date of purchase. A 20% restocking charge applies.
Unsure Whether You Have the Correct Part?
Commercial restroom replacement parts can look very similar. Before ordering, email us clear photos and measurements of the existing part and installation area. Our team can help identify the correct hardware and avoid an unnecessary return.
Email: customerservice@tphsupply.com
Phone: 650-438-6683
REQUEST A RETURN AUTHORIZATION
Updated September 15, 2026
